We understand the importance of staying
on top of any maintenance issues
Due to changes in recent legislation, all maintenance reports are now required to be reported in writing. Now, you could do this via email or letter, but honestly, why bother when you can go through our tailor made step by step process of maintenance reporting.
You can inform us of the issues with an easy, step by step guide for reporting maintenance while providing us with pictures, and a detailed report of the issues you are reporting.
Once you have completed the report, a worksheet detailing the information you have provided will be automatically sent directly to our maintenance department who will work to get this resolved immediately for you.
To report a maintenance repair, please click here:
However, don't forget, if you ever have an emergency when the office is closed, you can still reach us on our usual office number of 02920 482 862 and report the maintenance issue over the phone. However, please note that this is for emergencies only, such as a leak, boiler breakdown, no hot water, no heating, smell of gas etc
A survey was carried out by Fixflo in April 2015 and over 90% of tenants who responded to the survey, preferred using it this system rather than reporting a problem by telephone or email.
Tenant repair reporting is available in 40 languages, allowing for maximum communication regardless of the barrier. This is an added benefit meaning there is no loss of communication, and nothing is missed.
Fixflo integrated into our website means that you are able to report maintenance while the office is closed, including late at night and on weekends. Meaning our tenants can accurately report problems straight away.
You aren't required to create an account in order to report issues. Making this process as easy as sending an email, but twice as efficient. We benefit from receiving all of the correct information at an in-depth level, and you benefit from peace of mind.
(029) 20 482 862
113 - 116 Bute Street
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